Stamford Plaza Sydney Airport Hotel & Conference Centre

The location was within walking distance from the airport making it convenient after a long flight

The room was spacious and had a view of the airport, however there was no airport or road noise. Plenty of parking spaces available. Reception staff were very pleasant. Room had a mini bar, plus there were bar and restaurant facilities on the ground floor. The bathroom had a large tub to relax in and plenty of hot water. The bed was large, cozy and warm, offering a great sleep.

We stayed at the hotel for three days. The staff were very kind and supportive, and the room was clean and neat. However, the checklist for room amenities was not properly maintained, so this needs to be checked before the guest arrives. We also had to request the staff for small items that should have been provided. On the first day, we found only one bottle of drinking water in the room. Usually, other properties offer one complimentary bottle of water every day, but it seems this hotel follows a different policy. The breakfast was amazing, though we would suggest adding more variety to the menu. The card machine was very outdated, and the payment process took a long time, which needs immediate attention. Dinner was excellent, with superb menu options. We thoroughly enjoyed it and would love to stay at this hotel again in the future. Lastly, the lift and swimming pool were horrible, which was quite disappointing.

Finally! A real hotel like they used to be! A hotel where the staff is welcoming and does everything they can to be helpful. A hotel where the rooms are clean and packed with all that you need, including pool towels. A hotel that offers buffet breakfast filled with a variety of options at a reasonable price. A hotel with a decent size outdoor pool, where you can see the stars and planes flying by. Even the ballroom/conference room space on the second floor is lovely to walk up to and around - the kids loved running around since there was no event taking place. The hotel is a short 20-minute drive to the Sydney harbour, making it a nice place to stay near the airport, quiet, and less expensive than downtown, and still easy to reach downtown. The staff was really lovely, and Esther, at the front desk, and San San, at the restaurant, were an absolute delight!

I felt that the reception staff could have explained in more detail about how to get to the Mascot Train Station. We were travelling with 2 small children so more information would have been appreciated. Getting a taxi from the airport was infuriating. The first taxi we were directed to, advised that the middle seat belt in the taxi was not working properly, however, if we were ok with it, he would take us. We all got into the taxi with the luggage, then the driver asked us where we were going. When I told him the name of the motel, he said that he could not take us. It was blatantly obvious he changed his mind as it was a short trip. When we got out, and I told the man patrolling the Taxi Rank I was furious. The man patrolling the rank asked me if the driver changed his mind after I told him where we were going. I said "YES" though the driver denied it. Disgusting! I am of the belief that a driver can not refuse a fare because it is only a short distance. I hope the driver was reported. The man patrolling the Taxi Rank was very angry with the driver as well. All in all, I wish we had chosen accommodation closer to Sydney. Bus then train with 2 small children was a real hassle, especially after the taxi issue on arrival.